Privacy Policy

Effective Date: 03/16/2026

Direct Remodeling (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our website.

1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Address or project location

• Project details submitted through forms or other communications

We may also collect certain information automatically through website technologies, including:

• Cookies

• Google Analytics

• Call tracking tools, such as CallRail

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and schedule consultations

• Provide estimates, project information, and customer support

• Communicate with you regarding your project or request

• Send SMS messages you have opted in to receive

• Improve our website, services, and marketing performance

• Analyze website traffic and user interactions

3. Call and Form Tracking

We may use third-party service providers, such as CallRail, to help us track phone calls and form submissions. These tools may collect or record information such as:

• Phone calls

• Call duration

• Caller information

• Form submission details

This information helps us improve our customer service, operations, and marketing effectiveness.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Analyze website traffic

• Improve user experience

• Support advertising and remarketing campaigns, such as Google Ads

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

5. Non-Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. SMS Communications and Opt-In

By providing your phone number through our website forms or other communication channels, you consent to receive text messages (SMS) from Direct Remodeling. These messages may include:

• Appointment confirmations and reminders

• Project updates

• Follow-up communications

• Promotional offers or service-related messages

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at hello@directremodeling.net or 847-860-6250.

7. Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may request to:

• Access your personal information

• Update or correct your information

• Request deletion of your information

To make such a request, contact us at hello@directremodeling.net.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective when posted unless otherwise stated.

11. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Direct Remodeling
3411 N Kennicott Ave, Ste C
Arlington Heights, IL 60004

Email: hello@directremodeling.net
Phone: 847-860-6250